Returns Policy

If your item arrives faulty or in a damaged condition we will provide a refund as per the Consumer Guarantees Act, New Zealand.

This applies to any product shipped with defects in craftsmanship or materials. Defects are holes in material, broken seams or tears. Defects are not differences in opinion on how techniques are done.

We allow 30 days for faulty items to be returned, but please get in touch as soon as possible.

Please contact us at pakawownz@gmail.com to approve a return. We reserve the right to deny refund to sender without prior return approval.

Only unworn items in as new condition with tags attached will be accepted for return/exchange.

Unfortunately, we cannot refund shipping and handling fees and the customer is responsible for re-shipping costs. Original shipping fees will not be refunded.

To return your product you are responsible for your own shipping costs. 

All sale item sales are final and non-refundable, except for where defects in materials or workmanship are found.

Please note custom orders are not refundable, as they are cut and made specifically for you.

Please see our section on the custom order process for further details on custom orders.

If your item is faulty we will provide a refund as per the Consumer Guarantees Act, New Zealand.

This applies to any product with defects in craftsmanship or materials. 

We allow 30 days for faulty items to be returned,  but please get in touch as soon as possible.

Please contact us at pakawownz@gmail.com to approve a return. We reserve the right to deny refund to sender without prior approval. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

if you are approved then your refund will be processed, and a credit will be applied to your original method of payment.

Please allow up to 14 days from the date of us receiving your item for us to process your refund. 

All returns must be accompanied by a copy of your receipt of purchase as well as a contact email address.

Any returned items must be in original as new condition, all tags and labels must be attached. 

Items must be unworn, unaltered and free from damage by the customer.

Faults or defects are holes in materials, broken stitches or other physical defects in materials or workmanship. Defects are not differences in opinion on how techniques are done.